1.   How do I place an order?
2.   How do I find products I'm looking for?
3.   What if I don't see the products I'm looking for?
4.   How does A Better Idea! accept payment?
5.   Do you have any sales or specials?
6.   How long does it take to receive my order?
7.   My event is less than two weeks away!! Can you still help?
8.   How do I prepare my artwork so you can reproduce it?
9.   Can I specify which ink colors to use?
10. Can I specify which fonts to use?
11. How will you ship my order?
12. Why should I order promotional wearables?
13. I can't decide. Do you have any ideas?

How do I place an order?
You can place your order request ONLINE using our “SEARCH OUR PRODUCTS request form, by email, fax, mail, or view our "How To Order" Page. All order requests will be confirmed by E-Mail.  More detailed information is available from our 'order' section of the site. Your order is not placed until your completed authorization form is faxed back to us confirming all pricing, shipping and pre-payment information. All orders are pre-paid

How do I find products I'm looking for?
You can find products on our site by clicking any link in the product categories on left, or to do a general search by product, color, price or “keyword”,  just click on the “search our products", and fill out a request.  (This is not a firm order – just a product pricing request.

What if I don't see the products I'm looking for?
A Better Idea has access to thousands of products! Our site is merely a sample of what we have to offer. If you're looking for something specific, looking to find items to fit your theme, or just don't see quite what you're looking for on our site, email us for the quickest reply, or give us a call 020 3286 7833 US EST 9am-7pm. We'll be glad to offer suggestions.

How does A Better Idea! accept payment?
ALL orders are pre-paid before production.  A Better Idea accepts payment via wire transfer or bank cheque.  If it is your first time ordering from us, or if you have more detailed questions, click here to read our payment terms.  All orders over 500 GBP require payment by wire or check only.

Do you have any sales or specials?
Yes! We offer many sales and specials on a regular basis. Check out our 'specials' page. We try to update our site as much as possible with online sales flyers.

How long does it take to receive my order?
It can vary depending on the products you order, but most products from A Better Idea will ship within 10-20 working days from the time the order is placed complete. We do offer rush service on many items. Call or email us for details.

My event is less than two weeks away!! Can you still help?
We may, but international shipment will require Priority Shipping and Rush Charges. We offer rush service on many of our items. The best way to avoid any time delays is to have as much detail about your order together when you call or email. You must have artwork ready to email or FedEx to us!

How do I prepare my artwork so you can reproduce it?
You can prepare your artwork in several different ways. The best way to insure your design is replicated correctly is to also send a printout via fax so we can check it against your electronic file. To read more about our artwork guidelines, click here.

Can I specify which ink colors to use?
If not specified, we will use industry standard colors. If your design requires a specific ink color, please specify a color using the Pantone Color Matching System (PMS #). While every effort will be made to match the requested color as closely as possible, we cannot guarantee exact color matches due to the nature of the printing process.

Can I specify which fonts to use?
Yes, but you must provide A Better Idea with the font. Keep in mind that certain fonts that are too thin or too detailed may not reproduce well.   Art charges may apply but we will confirm all costs.  For questions about fonts, just email us.

How will you ship my order?
Our preferred standard method is on your own DHL or FED EX account, although we can use FedEx or UPS and add it to your charges. If shipping via an expedited method, we will ship DHL or  FedEx International. Shipping rates are pre-paid with your shipper account number or on your invoice. Please include your acct# on your order form.

Why should I order promotional wearable’s?
Promotional products & logo sportswear benefit small businesses especially because the initial cost ratio vs. the rate of response is much higher than traditional forms of advertising such as print and radio. Also, if your promotion is useful and handy, your recipients will use them for YEARS, whereas a newspaper ad, radio ad, etc. may be read/heard only a few times and may not illicit a response.

I can't decide. Do you have any ideas?
Yes! We have the experience and are the experts in promotional products. We have plenty of great ideas, product specials, and unique product ideas.  Just tell us about your event and your quantity for… a "Better Idea"!

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